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RETURN AND REFUND POLICY

We want you to be happy with your purchase from Magic of Arts and Crafts.

EU Right of Withdrawal

If you are based in the European Union, you have the right to cancel your order within 14 days without giving any reason. This cancellation period expires 14 days from the day on which you, or a third party nominated by you, receive the last item of your order.

To exercise your right of withdrawal, you must inform us of your decision to cancel before the withdrawal period expires. You can submit a request through your customer account, or contact us at info@magicofartsandcrafts.co.uk.

Once you have notified us, you must return the goods to us within 14 days.

We will refund all payments received from you, including the cost of standard delivery, without undue delay and no later than 14 days after you tell us that you are withdrawing from the contract. We may withhold the refund until we have received the goods back or you have provided evidence that you have sent them back, whichever happens first. Refunds will be made using the same payment method as your original transaction. If you selected a more expensive delivery method, the additional cost is not refundable.

You are responsible for the cost of returning the goods unless the item is faulty, damaged, or incorrectly supplied.

Items should be returned in their original condition. You may handle an item as you would in a shop, but we may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is necessary to establish their nature, characteristics, and functioning.

Change-of-mind returns (UK and all other customers)

If you purchase goods from us online, you may cancel your order within 14 days of receiving your goods, unless an exception applies.

To request a return, please contact us at info@magicofartsandcrafts.co.uk within 14 days of receiving your order.

Once you have told us that you wish to cancel, you then have 14 days to return the goods to us.

Items should be returned in their original condition. You may inspect an item as you would in a shop, but we may make an appropriate deduction from your refund if the value of the item has been reduced as a result of handling beyond what is reasonably necessary to inspect it.

Unless the item is faulty, damaged, incorrectly supplied, or we agree otherwise, you are responsible for the cost of returning the item.

Please do not send a return until you have contacted us and received the appropriate return instructions.

Return address: Magic of Arts and Crafts 10 Rufford Road Liverpool L20 5EP

Refunds

Once we receive your returned goods, we will inspect them and process any refund due.

Where you exercise your legal right to cancel, we will refund the amount paid for the returned goods together with the cost of our standard delivery service, where applicable. If you selected a more expensive delivery method, the additional delivery cost is not refundable.

Refunds will normally be made to the original payment method.

Faulty, damaged or incorrect items

If your item arrives damaged, is faulty, is not as described, or you receive the wrong item, please contact us at info@magicofartsandcrafts.co.uk as soon as possible.

Please include your order number and, where appropriate, photographs showing the problem.

We will arrange an appropriate refund, repair or replacement in accordance with your statutory rights. We will cover reasonable return costs where goods are faulty, damaged or incorrectly supplied.

Personalised and custom-made products

Unless they are faulty or not as described, products that have been personalised, customised or made specifically to your requirements cannot normally be returned simply because you have changed your mind. This exception applies to EU customers exercising their right of withdrawal, as permitted under applicable consumer law.

This does not affect your statutory rights where an item is faulty, damaged or not as described.

Cancellations before dispatch

If you need to cancel or change an order before it has been dispatched, contact us as soon as possible at info@magicofartsandcrafts.co.uk. EU customers may also use the self-serve cancellations tool via their account.

We cannot guarantee that an order can be changed or cancelled once it has entered the dispatch process.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under UK or EU consumer law.

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